Last update:Jan 8, 2026
Privacy Policy
RETS AI INCORPORATED ("Rets AI," "we," "us," or "our") provides a commercial real estate intelligence platform that automates underwriting, document processing, and workflow management. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access or use our website, platform, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, do not use our Services.
1. Information We Collect
1.1 Information You Provide
Account Information: Name, email address, phone number, job title, company name, and credentials when your organization provisions access to our platform.
Payment Information: Billing address and payment details processed through our third-party payment processor. We do not store complete payment card numbers on our systems.
Communications: Information you provide when contacting us for support, submitting inquiries, or communicating with our team.
Document Data: Commercial real estate documents you upload to our platform, including offering memoranda, leases, rent rolls, financial statements, and related materials. These documents may contain personal information about third parties such as tenants, property owners, or signatories.
1.2 Information Collected Automatically
Device and Usage Information: IP address, browser type, operating system, device identifiers, pages visited, features used, timestamps, and referring URLs.
Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to operate our Services, analyze usage, and improve functionality. See Section 7 for details.
Log Data: Server logs recording requests, errors, and system activity for security and operational purposes.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Services, including document processing, underwriting automation, and workflow management features
Process and analyze documents you upload to extract relevant commercial real estate data
Process transactions and send related information, including confirmations and invoices
Respond to your inquiries, comments, and support requests
Send technical notices, security alerts, and administrative messages
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
Protect the rights, property, and safety of Rets AI, our users, and the public
Comply with legal obligations and enforce our agreements
3. Document Data and Data Sovereignty
We understand that the documents you upload contain sensitive commercial information. We are committed to maintaining the confidentiality and security of your document data.
Ownership: You retain all ownership rights to the documents you upload. We do not claim any ownership interest in your document data.
Processing: Documents are processed to extract structured data for the purposes you direct, such as underwriting analysis and document abstraction.
No Training: We do not use your document data to train machine learning models or for purposes unrelated to providing our Services to you.
Isolation: Your document data is logically segregated from other customers' data and accessible only to authorized users within your organization.
Deletion: Upon termination of your account or at your request, we will delete your document data in accordance with our data retention practices, subject to any legal obligations requiring longer retention.
4. Sharing of Information
We may share your information in the following circumstances:
4.1 Service Providers
We engage third-party companies and individuals to perform services on our behalf, including:
Cloud Infrastructure: Amazon Web Services (AWS) for hosting and data storage
AI Processing: Large language model providers for document analysis and data extraction
Analytics: Google Analytics and similar services for usage analysis
Payment Processing: Stripe for payment transactions
Customer Relationship Management: CRM platforms for managing customer communications and relationships
These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
4.2 Enterprise Clients
If your access to our Services is provisioned by an enterprise client (your employer or another organization), that organization may access information associated with your use of the Services, including usage data and document data uploaded under their account.
4.3 Legal Requirements and Protection
We may disclose information if we believe in good faith that disclosure is necessary to: comply with applicable law, regulation, or legal process; respond to lawful requests from public authorities, including national security or law enforcement requirements; protect the rights, property, or safety of Rets AI, our users, or the public; or detect, prevent, or address fraud, security, or technical issues.
4.4 Business Transfers
If Rets AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
4.5 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and monitoring
Employee training on data protection
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:
Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Document Data: Retained while your account is active. Upon account termination or your request, document data will be deleted within 90 days, unless longer retention is required by law.
Usage Data: Retained in aggregated or anonymized form for analytics and service improvement purposes.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services.
7.1 Types of Cookies
Essential Cookies: Required for the operation of our Services, including authentication and security.
Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
7.2 Your Choices
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, some features of our Services may not function properly.
8. Your Rights and Choices
8.1 General Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Portability: Request a copy of your personal information in a structured, commonly used format.
Opt-Out: Opt out of certain uses of your personal information, such as marketing communications.
To exercise these rights, contact us at privacy@rets.ai.
8.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
Right to Delete: Request deletion of personal information we have collected from you.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted by the CPRA.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To submit a request, contact us at privacy@rets.ai or call us. We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.
8.3 European Economic Area, United Kingdom, and Switzerland (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent laws, including:
Right of Access: Obtain confirmation of whether we process your personal data and access to that data.
Right to Rectification: Request correction of inaccurate personal data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restriction: Request restriction of processing of your personal data.
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing of your personal data based on legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.
Legal Basis for Processing: We process personal data based on: (a) performance of a contract with you or your organization; (b) our legitimate interests in operating and improving our Services; (c) your consent; or (d) compliance with legal obligations.
International Transfers: When we transfer personal data outside the EEA, UK, or Switzerland, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal data violates applicable law.
9. International Data Transfers
Rets AI is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country.
By using our Services, you consent to the transfer of your information to the United States and other countries. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us at privacy@rets.ai.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Privacy Policy on this page and update the "Effective Date" at the top. If we make material changes, we will provide notice through our Services or by other means as required by law. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
RETS AI INCORPORATED
2001 Ross Ave
Dallas, TX 75201
Email: privacy@rets.ai